Shipping Policy

Effective Date: January 8, 2025

Thank you for shopping at Pyrmavel! We are committed to providing a reliable and efficient shipping service for all orders placed through our website. Please review our Shipping Policy below to understand how we handle your orders, including shipping methods, delivery times, and costs.

1. Shipping Methods and Delivery Times

We offer both domestic and international shipping options. The shipping method you choose at checkout will determine the delivery time for your order. Please note that all delivery times are estimates and may vary depending on factors such as location, shipping carrier, and customs processing (for international orders).

  • Domestic Shipping (U.S. Orders):
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: Next business day
      Delivery times are calculated based on the shipping address you provide during checkout.
  • International Shipping (Orders outside the U.S.):
    Delivery times for international orders can vary depending on the destination country and customs processing. International orders generally arrive within 10-21 business days.
    Please note that customs processing and local regulations may delay deliveries beyond our control.

2. Shipping Costs

Shipping costs are calculated at checkout based on the weight and size of your order, the shipping method you choose, and the delivery destination. You will be able to view the shipping costs before you complete your purchase.

  • Domestic Shipping:
    We offer various shipping options with different price points. Standard shipping is typically more affordable, while expedited and overnight shipping are priced higher for faster delivery.

  • International Shipping:
    International shipping fees are calculated based on the destination country and the size of your order. Import duties and taxes may apply depending on the country of delivery. These additional costs are the responsibility of the customer.

3. Order Processing

Once your order is placed, it will be processed within 1-3 business days. Orders are processed and shipped during business hours (Monday through Friday). Orders placed over the weekend or on holidays will be processed on the next business day.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipment confirmation email with a tracking number and a link to track your order. You can use this tracking number to check the status of your shipment through the carrier’s website.

5. Delivery Issues and Shipping Delays

While we strive to ensure timely deliveries, Pyrmavel is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other external factors. In the event of a shipping delay, we recommend contacting the carrier directly for more information. If your order has not arrived within the expected time frame, please reach out to us at info@pyrmavel.com, and we will assist you.

6. Shipping Restrictions

  • We currently only ship to the U.S. and select international destinations. If your location is not available during checkout, it may not be eligible for shipping.
  • We do not ship to P.O. boxes. Please ensure that your shipping address is a valid street address.

7. Order Issues

If your order is missing, damaged, or you receive the wrong item, please contact us immediately at info@pyrmavel.com or call (386) 754-6110. We will work with you to resolve the issue by offering a replacement, exchange, or refund, depending on the situation.

8. Customs, Duties, and Taxes (International Orders)

For international shipments, your order may be subject to customs duties, taxes, or other import fees imposed by the destination country. Pyrmavel is not responsible for these charges, and they are the responsibility of the customer. Please contact your local customs office for more information about potential fees before placing an international order.

9. Shipping Insurance

Shipping insurance is not automatically included with your order. If you would like to add insurance to your shipment, please contact us before finalizing your order, and we can help arrange this option for you.

10. Address Accuracy

Please ensure that the shipping address you provide during checkout is accurate and complete. Pyrmavel is not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses. If you realize that you’ve made an error with your address after placing the order, please contact us immediately so we can make corrections before shipping.

11. Changes to Shipping Policy

Pyrmavel reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We recommend that you review this policy periodically to stay informed of any changes.

12. Contact Us

If you have any questions or concerns regarding our Shipping Policy or need assistance with your order, please feel free to contact us:

Pyrmavel
Street: 181 SW Howell St, Lake City, Florida (FL), 32024
Phone: (386) 754-6110
Email: info@pyrmavel.com
Website: https://pyrmavel.com

Thank you for choosing Pyrmavel! We are dedicated to providing you with the best possible shopping experience and timely delivery of your children’s toys.